Last updated: 18/09/2026
This policy explains how Lakefest (“Lakefest,” “we,” “us”) handles information in connection with the Lakefest Planner mobile app (the “App”), available for iOS and Android.
Who we are
Lakefest, Tower Pig
If you have questions about this policy or how your information is handled, contact us at:
No account required
You do not need to create an account or provide your name, email address, or other contact information to use the App.
Local app data
Your favourites, planner preferences, announcement acknowledgements, read status, and notification history are stored by the App on your device. The App does not send these choices to Lakefest, Firebase, advertising services, or analytics providers.
This information remains on your device until it is changed or reset within the App, cleared for a new festival year, or the App is deleted. Depending on your device and account settings, it may also be included in device backups:
- iOS: as part of an iCloud backup, if enabled on your device.
- Android: as part of Google’s Android backup service, if enabled on your device.
Festival content and offline storage
The App downloads public festival information – including schedules, maps, images, and announcements – from Lakefest’s content delivery service, and stores some of it on your device so it remains available offline.
Festival content is delivered using Bunny CDN. As with any internet request, Bunny CDN may process standard technical information needed to deliver and protect the service, such as an IP address (or anonymised IP address), request time, requested file, user agent, and approximate country. Lakefest does not use this information to identify individual App users or build advertising profiles.
Push notifications
Push notifications are optional. If you enable them, Lakefest uses Google Firebase Cloud Messaging (FCM) to deliver festival news and important alerts, together with the relevant platform notification service:
- On iOS, Firebase Cloud Messaging associates your device’s Apple Push Notification service (APNs) token with an app-installation identifier used as the FCM registration token, so that Apple can deliver notifications to your device.
- On Android, Firebase Cloud Messaging generates its own registration token directly for your app installation; Apple’s push service is not involved.
In both cases, Firebase also processes limited technical information – including device model, language, time zone, operating-system version, app identifier, and app version – for notification delivery and topic subscription.
This information is not connected by Lakefest to your name, email address, or a Lakefest account. The App does not include Google Analytics, and Lakefest does not use notification information for advertising, cross-app tracking, or profiling.
You can disable festival notifications from the Alerts section of the App, or through your device’s notification settings. Disabling notifications stops future notification delivery but does not automatically remove notifications already stored locally in the App.
Legal basis: where UK/EU data protection law applies, we rely on your consent as the basis for sending push notifications, since enabling them is an active, optional choice you make. Local app data (above) is processed under our legitimate interest in providing the App’s core functionality, and never leaves your device.
Links in notifications
Some notifications may contain a link – for example, to purchase tickets through Ticket Tailor. Links open only after you choose to tap them. When you visit an external provider, that provider may receive standard web-connection information and may use cookies or other technologies in accordance with its own privacy policy.
Third-party services used by the App
- Bunny CDN – to deliver festival schedules, maps, and images.
- Google Firebase Cloud Messaging – to support optional push notifications.
- Apple Push Notification service – to deliver notifications to Apple devices.
- Ticket Tailor and other linked websites – only when you choose to open an external link.
The App does not include advertising services, Google Analytics, Facebook Pixel, or cross-app tracking tools.
Links to these providers’ own privacy information:
Data retention
Local App data stays on your device for as long as you keep the App installed, or until you clear it yourself within the App. Technical delivery information processed by Bunny CDN and Firebase (described above) is retained only as long as necessary for the purposes described, in line with each provider’s own retention practices.
Security
We take reasonable technical and organisational steps to protect information processed in connection with the App. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
International processing
Some of the third-party services listed above (including Firebase and Apple) may process information on servers located outside the UK/EEA. Where this happens, appropriate safeguards are used in line with applicable data protection law.
Your rights
If UK data protection law applies to you, you have the right to:
- Ask what information we hold about you and request a copy;
- Ask us to correct inaccurate information;
- Ask us to delete information, in certain circumstances;
- Object to, or ask us to restrict, certain processing;
- Withdraw consent at any time (for example, by disabling notifications), without affecting processing that already took place;
- Complain to the Information Commissioner’s Office (ICO) – ico.org.uk – if you believe your information has been mishandled.
To exercise any of these rights, contact us at info@lakefest.co.uk
Children and young people
Lakefest festivals may be attended by a broad range of ages. The App does not knowingly collect personal information directly from children, and as described above, most App data (favourites, preferences, notification history) is stored locally on-device rather than collected by us.
Changes to this policy
We may update this policy from time to time, for example to reflect changes in the App or applicable law. The “Last updated” date at the top of this page will reflect the most recent revision.
